Man and Van Sutton Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Sutton provides removal and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

1.1 "Company" means Man and Van Sutton, the provider of the removal and associated services.

1.2 "Customer" means the person, firm or organisation requesting or accepting services from the Company.

1.3 "Services" means removal, transport, loading, unloading, packing, storage or any other related services provided by the Company.

1.4 "Goods" means all items, furniture, personal belongings, equipment and other property to be moved or handled by the Company.

1.5 "Contract" means the agreement between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van, removals and associated services within its operating area and elsewhere in the United Kingdom by prior agreement.

2.2 The exact scope of the Services, including the number of staff, size of vehicle, estimated time and any additional services, will be agreed at the time of booking.

2.3 The Company will use reasonable care and skill in providing the Services but does not guarantee completion within a specific time unless expressly agreed in writing.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted communication channels as advised on its promotional materials or website.

3.2 When making a booking, the Customer must provide accurate and complete information, including but not limited to:

a) Collection and delivery addresses.

b) Access details, including parking restrictions, stairs, lifts or other limitations.

c) A clear description and approximate quantity of the Goods.

d) Any special handling requirements for fragile, bulky or heavy items.

3.3 The Company will provide an estimate or quotation based on the information supplied. This estimate may be revised if the information provided by the Customer is inaccurate or incomplete, or if the scope of work changes.

3.4 A booking is confirmed only when the Company has accepted the booking and, where required, received any applicable deposit or advance payment.

3.5 The Customer is responsible for ensuring that all necessary permissions or permits for parking or access at both collection and delivery locations are in place prior to the date of the move, unless otherwise agreed.

4. Pricing and Payment Terms

4.1 Prices may be calculated on an hourly rate, fixed fee or other agreed basis. The applicable charging structure will be confirmed to the Customer at the time of booking.

4.2 Unless otherwise stated, prices are exclusive of any parking charges, tolls, congestion charges, ferry charges or other similar costs, which will be payable by the Customer in addition to the service charge.

4.3 The Company may require a deposit or full prepayment in order to secure a booking. Any such requirement will be communicated to the Customer during the booking process.

4.4 Unless agreed otherwise in writing, all charges are payable by the Customer on or before completion of the Services on the day of the move.

4.5 Payment methods will be advised by the Company and may include cash, card payment or other cashless payment methods. The Customer must ensure that cleared funds are available at the time payment is due.

4.6 If payment is not made when due, the Company reserves the right to:

a) Suspend or cease provision of Services.

b) Charge interest on overdue sums at the statutory rate or such other rate as may be permitted by applicable law.

c) Retain Goods under a lien until full payment has been received.

5. Cancellations and Changes

5.1 The Customer may cancel or amend a booking by providing notice to the Company through its accepted communication channels.

5.2 Where the Customer cancels a booking, the Company reserves the right to apply cancellation charges, which may include:

a) No cancellation fee for cancellations made with reasonable advance notice, as specified by the Company from time to time.

b) A partial charge where cancellation is made within a short period before the scheduled start time, to cover losses incurred.

c) A full or substantial charge for cancellations made on the day of the move or after the Company has arrived at the collection address.

5.3 If the Customer wishes to change the date, time, addresses, or scope of work, this will be subject to availability and may result in a revised quotation or additional charges.

5.4 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, road closures or other events affecting safe or lawful delivery of the Services. In such cases, the Company will seek to rearrange the booking at the earliest convenient time and any deposit paid may be transferred to the new booking date. The Company will not be liable for any consequential losses arising from such cancellation or postponement.

6. Customer Responsibilities

6.1 The Customer is responsible for:

a) Ensuring that all Goods are properly packed, boxed and ready for transport, unless packing services have been agreed as part of the Contract.

b) Ensuring that all items to be moved are suitable for safe transport by van and can be reasonably handled by the allocated number of staff.

c) Being present, or arranging for an authorised representative to be present, at both the collection and delivery addresses during the move.

d) Providing safe and reasonable access to both properties, including adequate parking for the vehicle.

e) Complying with all health and safety instructions given by the Company’s staff during the move.

6.2 The Customer must not request the Company or its staff to perform any illegal acts or to handle any illegal items.

6.3 If the Company is unable to complete the Services due to inadequate access, incorrect information, or other factors within the Customer’s control, the Company may charge for the time and costs incurred.

7. Items Excluded from Carriage

7.1 Unless expressly agreed in writing, the Company will not carry or handle the following:

a) Hazardous, flammable or explosive materials, including gas cylinders, fuel, solvents, paints or chemicals.

b) Illegal drugs, weapons or other prohibited items.

c) Live animals or plants requiring special environmental conditions.

d) Perishable goods requiring refrigeration or special handling.

e) Valuable items such as jewellery, precious metals, cash, important documents, collections or antiques, where their high value has not been disclosed and specifically agreed.

7.2 If excluded items are included without the Company’s knowledge, the Company will not be liable for any loss, damage or consequences arising and may take steps to dispose of such items safely and lawfully at the Customer’s cost.

8. Waste and Disposal Regulations

8.1 The Company is not a waste carrier or rubbish removal service unless this has been explicitly agreed and confirmed as part of the Services.

8.2 The Customer must not use the Company’s Services to dispose of household or commercial waste in breach of UK waste regulations.

8.3 If the Company agrees to remove unwanted items, this will be subject to applicable waste regulations and may incur additional fees to cover disposal costs and relevant charges.

8.4 The Customer is responsible for declaring any items intended for disposal or recycling prior to the move. The Company reserves the right to refuse the removal of items it reasonably believes to be waste requiring specialist disposal or that would cause the Company to breach any law or regulation.

9. Liability and Limitations

9.1 The Company will take reasonable care when handling, loading, transporting and unloading the Goods.

9.2 The Company’s liability for loss of or damage to Goods arising from its negligence or breach of contract shall be limited to a reasonable amount, taking into account the value and condition of the Goods and the service fee paid.

9.3 The Company will not be liable for:

a) Loss or damage arising from circumstances beyond its reasonable control, including but not limited to acts of nature, adverse weather, traffic delays, road closures, war, terrorism or civil unrest.

b) Loss or damage to Goods arising from defects in the Goods, inadequate packing by the Customer, or pre-existing damage.

c) Indirect or consequential losses, including loss of profit, loss of opportunity, loss of income or any similar claims.

d) Damage to items that are inherently fragile or unsuitable for transport, unless the Company has been informed in advance and has specifically agreed to handle them.

9.4 The Customer is responsible for arranging any additional insurance cover for Goods if they require a higher level of protection than that provided by the Company’s standard liability.

9.5 Any claim for loss or damage must be notified to the Company as soon as reasonably practicable, and in any event within a reasonable time after completion of the Services, providing full details and evidence of the alleged loss or damage.

10. Access, Property and Parking Damage

10.1 The Customer must ensure that the Company has adequate parking and access at both collection and delivery locations. Any fines, penalties or charges arising from inadequate parking arrangements, where not caused by the Company, will be the responsibility of the Customer.

10.2 The Company will take reasonable care to avoid damage to property while carrying out the Services. However, the Customer is responsible for protecting floors, walls, doorways and other surfaces where necessary.

10.3 The Company will not be liable for superficial damage to property that is reasonably incidental to the proper performance of the Services, unless caused by negligence.

11. Delays

11.1 While the Company will make reasonable efforts to arrive and complete the Services within agreed time frames, all times are estimates and not guaranteed unless expressly agreed in writing.

11.2 The Company will not be liable for delays caused by factors outside its reasonable control, including traffic, road closures, accidents, breakdowns, weather conditions or delays caused by the Customer.

11.3 If the move is significantly delayed due to circumstances within the Customer’s control, additional waiting time charges may apply.

12. Insurance

12.1 The Company will maintain any insurance cover required by applicable UK law for the operation of its vehicles and business activities.

12.2 The Customer is strongly advised to obtain appropriate insurance for their Goods during the move, particularly for high-value items, as the Company’s liability is limited as set out in these Terms and Conditions.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

13.2 The Customer should provide full details and any available evidence in relation to the complaint. The Company will review the matter and respond within a reasonable time.

14. Data Protection and Privacy

14.1 The Company will collect and use personal information provided by the Customer for the purpose of arranging and delivering the Services, processing payments and managing any associated administration.

14.2 The Company will take reasonable steps to keep personal information secure and will not sell or share such information with third parties except where necessary to perform the Services, comply with legal obligations or with the Customer’s consent.

15. Variation of Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract.

15.2 Any variation to these Terms and Conditions requested by the Customer will only be valid if expressly agreed by the Company in writing.

16. Severability

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any Contract between the Company and the Customer, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or their subject matter.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence or understandings.

18.2 The Customer acknowledges that they have not relied on any statement, promise or representation not expressly set out in these Terms and Conditions or in the written confirmation of booking.



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The Most Convenient Man and Van Sutton Services at Pocket-friendly Prices

Sutton, SM1 is one of the local areas we provide with man and van services of outstanding quality which come at excellent rates. We guarantee you won’t be able to find any better service around SM2. By picking our team you ensure full convenience and fast results for yourself and your family and you are totally ready to move to your beautiful new home. With our help you will have no problem because everything is done smoothly and quickly. Don’t forget to call our man and van Sutton and we will offer you an exclusive deal which will make your move nice and easy.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Sutton Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 8 Palmerston Rd
Postal code: SM1 4QL
City: London
Country: United Kingdom

Latitude: 51.3651300 Longitude: -0.1853320
E-mail:
[email protected]

Web:
Description: We have the knowledge, experience and equipment to make your moving process in Sutton SM1 go as smooth as possible! Give us a ring to hire the best movers!
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